Startup Success: A Podcast for Founders & Investors
Burkland
131 episodes
1 week ago
On Startup Success, we discuss what’s working right now for scaling founders and investors... You’ll hear interviews with founders and investors who have compelling stories to share, new trends, and conversations from thought leaders and experts who have walked the walk. Each episode will dig into a crucial area of startup success: finance, entrepreneurship, fundraising, hiring, marketing, sales, and operations to help your startup or portfolio company scale.
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On Startup Success, we discuss what’s working right now for scaling founders and investors... You’ll hear interviews with founders and investors who have compelling stories to share, new trends, and conversations from thought leaders and experts who have walked the walk. Each episode will dig into a crucial area of startup success: finance, entrepreneurship, fundraising, hiring, marketing, sales, and operations to help your startup or portfolio company scale.
Using Customer Feedback to Drive Product Market Fit & Growth
Startup Success: A Podcast for Founders & Investors
26 minutes
3 months ago
Using Customer Feedback to Drive Product Market Fit & Growth
Most founders say they value customer feedback—but few know how to truly hear it, let alone act on it. On today’s episode, we are excited to welcome serial founder and CEO Eli Portnoy of Backengine.ai, a platform revolutionizing how businesses capture and act on customer feedback. With over $66M in successful exits behind him, Eli shares the lessons only repeated startup journeys can teach—most critically, why leaning into customer feedback isn't optional, it's foundational to a startup's success.
Eli walks us through:
Why your startup’s success hinges on aggregating customer feedback across all channels
How to drive revenue and prevent churn by staying close to customers’ needs
Why many startups fail by ignoring negative customer signals
Critical advice on why CEOs need to meet with customers regularly and assign an owner of customer feedback
Eli doesn't just share important learnings around customer feedback, but also what he has learned founding multiple successful startups. If you're a founder trying to scale, or find product market fit, without losing sight of your customer, this conversation is your blueprint. ----Stay connected with our host, Kate Adams, here on LinkedIn!
🔗 Learn more at backengine.ai📫 Contact Eli: eli@backengine.ai
Startup Success: A Podcast for Founders & Investors
On Startup Success, we discuss what’s working right now for scaling founders and investors... You’ll hear interviews with founders and investors who have compelling stories to share, new trends, and conversations from thought leaders and experts who have walked the walk. Each episode will dig into a crucial area of startup success: finance, entrepreneurship, fundraising, hiring, marketing, sales, and operations to help your startup or portfolio company scale.
