Stephen Llevano is the founder and CEO of Capabuild, where he helps insurance contractors navigate complex compliance requirements through innovative software solutions. With deep expertise in the insurance contracting space, Stephen specializes in compliance management, operational efficiency, and helping growing contractors optimize their business operations while managing regulatory challenges.
In this episode, Stephen breaks down his journey from "reluctant entrepreneur" to building successful compliance management software, particularly the game-changing insights about truly understanding customer needs and how contractors can leverage proper compliance tools to streamline their operations and focus on growth.
We explore the challenges that traditional compliance methods have created for contractors and dive into practical strategies for navigating these changes, including when direct customer observation makes sense and how to leverage evolving pricing strategies and operational improvements. Stephen also explains the powerful long-term benefits of supporting local service businesses and the importance of building strong community relationships for sustainable growth.
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