Have a marketing question? Text it here! Your activity calendar says a lot more about your community than you think. (And no! Bingo three times a week doesn’t count as personalized.) If families visit and see empty chairs, disengaged residents, or the same calendar that hasn’t changed in months...they’re gone. Because let’s be honest, you can’t market your way out of a dull experience. So... what’s the cost of a disengaged resident? 👉 Low morale 👉 Faster decline 👉 Negative reviews 👉 And worst...
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Have a marketing question? Text it here! Your activity calendar says a lot more about your community than you think. (And no! Bingo three times a week doesn’t count as personalized.) If families visit and see empty chairs, disengaged residents, or the same calendar that hasn’t changed in months...they’re gone. Because let’s be honest, you can’t market your way out of a dull experience. So... what’s the cost of a disengaged resident? 👉 Low morale 👉 Faster decline 👉 Negative reviews 👉 And worst...
How Staff Can Make or Break The Move In Day Experience: Here’s How to Get It Right - Day 6
Start With Occupancy
53 minutes
5 months ago
How Staff Can Make or Break The Move In Day Experience: Here’s How to Get It Right - Day 6
Have a marketing question? Text it here! What if the reason you're not getting more referrals or better retention isn’t your marketing… but your move-in process? In this episode, I’m going all in on something that doesn’t get talked about enough. It is how your staff sets the tone for every new resident’s experience and why the first 24 hours can either reinforce trust or break it completely. If you've ever: Felt like your caregivers “just don’t get it”Lost a move-in after everything lo...
Start With Occupancy
Have a marketing question? Text it here! Your activity calendar says a lot more about your community than you think. (And no! Bingo three times a week doesn’t count as personalized.) If families visit and see empty chairs, disengaged residents, or the same calendar that hasn’t changed in months...they’re gone. Because let’s be honest, you can’t market your way out of a dull experience. So... what’s the cost of a disengaged resident? 👉 Low morale 👉 Faster decline 👉 Negative reviews 👉 And worst...
