EP39: {Dhruv Suyamprakasam, Co-founder & CEO of iCliniq}
I speak with a founder who moved his company from Bangalore to his hometown Coimbatore to start health care venture iCliniq. We talk about Telemedicine, starting up in Coimbatore, the struggles of to signing up the first doctor in India and convincing thousands of doctors from across the world to embrace their platform. More recently, COVID has helped with a massive upsurge with over 5x growth post lockdown.
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iCliniq is a part of the Digital Health Providers Association (DHPA) that includes the likes of Lybrate, Meddo, Visit, DocOnline, mFine, and DocsApp who have come forward to support the Telemedicine bill floated by the government.
About iCliniq:
iCliniq offers a high quality online consultation, where the quality assurance team ensures right diagnosis happens and doctors are supported at the right time for better health outcomes. They aim to be the go-to second opinion platform for the world.
Timeline:
01:00 - Starting up from Coimbatore & hiring tech talent from across the country
04:11 - Choosing to startup in Healthcare
11:10 - Acquiring first set of doctors onto the platform
15:36 - First version of iCliniq
19:25 - Getting patients on the platform
22:28 - Most revenue is international, 101 countries, 3800 doctors from around the world
24:30 - Medical Second opinions
28:00 - 70% of all queries can be solved online without having to meet the patient
30:52 - Telemedicine guidelines from the government
32:08 - JIO partnership & the TM Forum
36:35 - Monetization for online consultations
38:45 - Impact of COVID - 5x growth in queries
41:00 - Vision for iCliniq
43:00 - 2,500 consultations per day
46:15 - Selling Value Added Services
48:30 - Hiring! We’ll grow 3x by 2021