In a busy week for Starbucks, the company’s leadership has gone all-in on a high-stakes turnaround plan, with CEO Brian Niccol stepping squarely into the spotlight. Fresh off last week’s Q3 earnings call, Niccol told The Wall Street Journal and investors that the company’s experiment with pickup-only stores is coming to an end. About 80 to 90 such locations—many located in office lobbies and known for their quick, seating-free service—will be closed or redesigned to include seating, with a prototype “coffeehouse of the future” promising more warmth and community, plus a drive-thru, set to launch in the coming fiscal year. CFO Cathy Smith announced over $500 million in new investment for staffing in U.S. company-run locations, highlighting the company’s commitment to reviving its signature “third place” vibe. Smith cautioned, though, that business conditions remain challenging, and investors were warned to temper expectations for the current quarter, hoping for brighter numbers in 2026. Niccol assured listeners the turnaround is “ahead of schedule,” already delivering quicker service and improved sales at select pilot locations.
Former CEO Howard Schultz surfaced in Seattle, urging partners to rally behind results-focused changes. In a confidential meeting (reviewed by Bloomberg), he pressed for a new “urgency” to overcome six straight quarters of declining sales, backing Niccol’s controversial four-day-per-week in-office mandate. As Schultz put it, “We have to commit to the company.” Niccol echoed this message to staff online, emphasizing human connection as core to Starbucks’ mission, even if not every employee is happy about stricter office requirements—a shift that’s drawn both positive and critical attention in recent news coverage.
Other headlines show Starbucks playing both offense and defense. The company confirmed the much-loved Pumpkin Spice Latte returns August 26, an annual marketing blitz so potent it boosts store traffic by over 20 percent in a single week. The new fall menu (as detailed in an official Instagram post) is notable not just for the PSL but for what’s missing: angry fans have taken to social media and Reddit to protest the discontinuation of the apple crisp syrup, flooding comment sections with pleas to bring it back.
On the operational side, Starbucks is doubling down on technology, with Chief Operating Officer Mike Grams revealing a push for self-serve kiosks at airports and hospitals—an effort to speed up service where it matters most, seen as critical for the brand’s reputation despite the move away from other forms of frictionless retail. Meanwhile, the company continues to face significant labor unrest, with more than 600 locations now unionized and critics arguing that both customer and worker loyalty—the secret sauce of Starbucks—are harder to maintain in a rapidly evolving, hyper-competitive coffee landscape, as reported by TheStreet and others. No major new controversies or viral incidents have broken in the last 24 hours, but this ongoing transformation, led in public by Niccol, Schultz, and Smith, is likely to shape Starbucks’ long-term fortunes.
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