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Spotlight by CS in Focus
CS In Focus
33 episodes
1 week ago
Driving Success Across GTM with Customer-Centric Collaboration. We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.
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Management
Business
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All content for Spotlight by CS in Focus is the property of CS In Focus and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Driving Success Across GTM with Customer-Centric Collaboration. We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.
Show more...
Management
Business
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Ep 19: Why Value is the Heart of Modern Customer Success with Dillon Young
Spotlight by CS in Focus
28 minutes 28 seconds
10 months ago
Ep 19: Why Value is the Heart of Modern Customer Success with Dillon Young

In this episode, host Emma Lo sits down with Dillon Young, founder of Lifetime Value Media and Customer Value Labs, to dive into the trends shaping CS today.

Dillon shares insights on:

  • The rise of AI and Digital CS
  • Navigating the job market in a changing economy
  • The critical role of value delivery in Customer Success
  • Balancing mental health and career growth in a demanding industry


With his experience as the host of a daily CS podcast and leader in GTM-focused content creation, Dillon offers a fresh perspective on the future of Customer Success and the skills professionals need to thrive.


Tune in for actionable insights, candid conversations, and a roadmap to success in today’s CS landscape.


Follow Dillon for more

https://www.linkedin.com/in/dillonryoung/


Sign up for his newsletter:

https://thesegment.lifetimevaluemedia.com/subscribe?ref=qmloC3sj84

Spotlight by CS in Focus
Driving Success Across GTM with Customer-Centric Collaboration. We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.