Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark

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Spotlight by CS in Focus

CS In Focus

33 episodes

1 week ago

Driving Success Across GTM with Customer-Centric Collaboration. We're opening the dialogue across the entire go-to-market (GTM) strategy to ensure that Customer Success is at the heart of everything we do. This podcast is dedicated to empowering Customer Success (CS) professionals by fostering a vibrant community that goes beyond the basics.

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Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark

Spotlight by CS in Focus

27 minutes 35 seconds

1 year ago

Ep 12: Improv Meets Tech: Unscripted Success in Customer Relations with Katie Clark

Dive into our conversation with Katie Clark, Manager of Implementation at Pocket Health, hosted by Emma. Katie’s journey from improv theater to customer success shines a light on adaptability, clear communication, and the personal touch that AI can't replace.

Key Insights:

Improv Skills in CS: Adapt and thrive in unpredictability.
Clear Expectations: Essential from sales to onboarding for success.
Vital Metrics: CSAT scores, response rates, and time to value measure impact.
Human vs. AI: Automation aids, but human connections are key.
Advice for Aspiring CS Pros: Embrace experiences and find joy in your role.