Your tech is not the problem. The quiet misalignment between execs, IT, and the warehouse is what sinks ERP, MES, and AI projects.
Ellen Wood sits down with Chris Carter, a four-time best-selling author and one of America’s top 10 industry influencers, to unpack how small communication misses become million-dollar delays. They share real stories from SAP and WMS programs where leaders pushed ahead without alignment, plus the fixes that keep strategy and shop-floor reality connected.
In this episode:
- The misalignment patterns that break ERP and MES rollouts, including siloed goals, shadow changes, and skipped data prerequisites for SAP upgrades
- A simple communication and governance playbook that aligns the C-suite, IT, and warehouse voices, plus why you should never outsource testing to your implementer
- A real ECC readiness check that halted a doomed migration and what that story teaches about decision rights, meeting rhythms, and field-first feedback
