In this episode, hosts George and Bentley are joined by two guests from the heart of the operation – Stuart Giddings, Head of Performance, and Ryan Hall, Driver Instructor. Together, they unpack what train performance really means, why it’s so important, and how Arriva Rail London is working behind the scenes to improve it.

From the factors that impact performance to how data and driver training come into play, the conversation sheds light on the challenges and progress being made. Stuart and Ryan also share their own experiences, including what motivates them day to day and what success looks like when everything runs smoothly.

It’s a chance to hear directly from the people helping to keep London Overground moving – and delivering the reliable service our customers expect.