What it really takes to keep clients engaged and loyal.
Take a deep dive with us into how an exceptional client experience boosts retention, why continuous feedback from clients fuels growth, and the power of confidently approaching renewal conversations.
From designing pathways for client growth to building a product suite that supports long-term relationships, this episode reveals how to move beyond client acquisition to build loyalty that lasts.
Key Takeaways:
- Why client retention beats the endless chase for new clients
- How self-doubt may be sabotaging your ability to serve clients confidently
- The secret to confidently guiding clients into renewal conversations
- How setting the stage for long-term relationships from day one can transform your business
- Why building a tailored product suite enhances client satisfaction and retention
Time Stamps:
00:00 Introduction to Client Retention
04:32 The Importance of Client Experience
08:14 Building a Culture of Loyalty
09:38 Creating Continuation Offers
14:31 Timing and Personalization in Renewals
20:25 Overcoming Confidence Issues in Offers
26:30 Setting Long-Term Expectations
29:23 Navigating Client Transitions
35:04 Final Thoughts on Client Retention
38:09 outro mp3.mp3
About Nora:
Nora's journey is truly inspiring—imagine leaving behind a decade-long career in finance after a series of spiritual awakenings and enough office bathroom crying sessions to write a novel! But she did it, bravely stepping into her true calling as a spiritual coach and thought leader in personal development.
What's even more remarkable is how Nora managed to build a six-figure online business in less than two years organically, all while staying true to herself and never falling into the virality traps in effort to make a massive impact.
Nora's story is about more than just leaving behind the corporate grind—it's about using intuition in business, blending spirituality with simple strategies, and showing up authentically every step of the way
IG: @iamnoravirginia
Website: www.noravirginia.com
About Your Host:
Jenna Faye Madden is a high-performance conscious leadership coach and business strategist for awakened female entrepreneurs and new earth visionaries scaling to 6 & 7 figures.
As a multiple-time best-selling author, international speaker, and CEO of the global brand and movement Soul Meets Strategy®, Jenna focuses on making business simple, sustainable, and scalable for new earth visionaries who are leading transformation-driven movements.
Her journey from healing after an abusive relationship, to quitting corporate life and going all-in on her soul business, to growing a multiple 7-figure company that has impacted thousands of women, proves that success comes from blending soul alignment with strategic leadership.
Jenna specializes in creating time-leveraged systems in business, allowing women to "simplify to amplify" and experience more freedom, flexibility, and fun while generating higher cash months and attracting dream clients on repeat.
As a trailblazer in conscious leadership, Jenna helps leaders grow movements based on their values, creating waves of impact while increasing their income a& influence. Her approach guides women to lead themselves and others in bigger and bolder ways.
Jenna’s work transcends business mentoring as she pioneers the path of the new earth transition. Her contributions have been featured in Forbes, Thrive Global, Elephant Journal, and Disrupt Magazine.
Living a location-independent lifestyle with her husband and two dogs, when she's not online pouring her heart into her community, you'll typically find her offline with her feet on the ground in the forest or mountains.
Connect:
Insta: http://instagram.com/soulmeetsstrategy
Website: http://www.soulmeetsstrategy.com