You’ve heard them all before. Traffic was bad. The system was down. I didn’t know that was today. Nobody told me. One excuse after another, stacked so high you can’t even see the real problem anymore. Excuses drain more than time—they drain accountability. Every time you let them slide, the message is clear: performance doesn’t matter as much as the story told afterward. Soon, the team stops focusing on results and starts sharpening their excuses. And once that culture takes root, it spreads fast. Deadlines slip. Standards fall. Trust erodes. The real cost? Excuses don’t just cover mistakes—they cover patterns. What looks like a single slip is often a repeated behavior hiding under layers of justifications. If you don’t cut it off, you’re not managing problems—you’re managing spin. In this episode, I’ll give you the exact script that ends the cycle on the spot. No anger. No drama. Just clear, firm language that shuts down the excuses, puts responsibility back where it belongs, and reestablishes your authority without debate. Because leadership isn’t about listening to why it didn’t happen. It’s about holding the line so it does.
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