Dr. Susan Creech of Kingsport, Tennessee, reveals her journey from a struggling practice owner to a confident leader through Blatchford Solutions. Initially facing team resistance and management challenges in her scratch-start practice, she implemented systematic changes that transformed her practice culture and efficiency. The episode details her successful transition to fee-for-service dentistry, implementation of block booking, and development of comprehensive office systems, ultimately leading to a three-day work week and eight weeks of vacation while maintaining high productivity.