In this episode I speak with Parul Bhandari.

Parul is a Customer Success startup advisor and consultant.  

Following a career in ergonomics consulting and in HR, Parul launched her first Customer Success (CS) team from the ground up, and from then on has focused on driving startup Customer Success journeys.  

In addition to Customer Success, she is a passionate advocate of all things food and fitness, and of promoting DE&I.

We covered topics including:

• Her initial path to becoming a doctor 

• Ergonomics 

• The “build phase” of companies 

• Launching a community

• Being a contributor for online publications like Inc.

• The importance of documentation 

And other topics.

It was great to speak with someone in the customer success space. We get into the importance of its function and contributing to revenue in businesses, from hiring to developing and other details that can bring this function to life. 

If you’re in that space or working with them, you’ll definitely learn some things from Parul.

So here she is.

Here’s my conversation with - Parul Bhandari.