Social Media Make Easy is NapoleonCat’s podcast about growing a business due to social media channels. In each episode, Anna Smaruj unveils practical tactics for how companies can use social media platforms to strengthen their brands. Social Media Make Easy is a perfect address for anyone looking to bring social media into play, from building a community to analyzing competitors, improving team management and customer service.
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Social Media Make Easy is NapoleonCat’s podcast about growing a business due to social media channels. In each episode, Anna Smaruj unveils practical tactics for how companies can use social media platforms to strengthen their brands. Social Media Make Easy is a perfect address for anyone looking to bring social media into play, from building a community to analyzing competitors, improving team management and customer service.
S01E06: Handling Difficult Customers, Negative Comments, and Crises on Social Media
Social Media Made Simple
20 minutes 40 seconds
2 years ago
S01E06: Handling Difficult Customers, Negative Comments, and Crises on Social Media
In this episode of "Social Media Made Simple," we navigate the complex landscape of managing demanding customers, handling negative comments, and controlling social media crises. We examine the various categories of challenging clients, offering practical tactics to maintain professionalism and uphold your brand's online reputation.
Taking a deep dive into the realm of social media crises, we present early warning signs and the crucial necessity for a comprehensive crisis management plan. Finally, we explore how tools like NapoleonCat can streamline the process, facilitating better customer engagement and effective workflow management.
Tune into this episode of "Social Media Made Simple" to equip yourself with strategies that can help foster customer trust, maintain a resilient online presence, and safeguard your brand.Find more tips for navigating the world of social media on our blog: https://cutt.ly/check-out-the-blog
Social Media Made Simple
Social Media Make Easy is NapoleonCat’s podcast about growing a business due to social media channels. In each episode, Anna Smaruj unveils practical tactics for how companies can use social media platforms to strengthen their brands. Social Media Make Easy is a perfect address for anyone looking to bring social media into play, from building a community to analyzing competitors, improving team management and customer service.
