Provocative questions, innovative models, and new thinking on growing your business in a 5-minute action-oriented podcast. Insights on Business Growth, Thought Leadership, Digital Strategy, and Trust.
Each episode focuses on solving one issue, gives perspective, practical tactics and a motivating call to action.
Randall Craig is a serial entrepreneur, former public company executive, and author of 8 books and over 600 articles on business growth. He has advised over 100 major organizations, including global financial institutions, professional service firms, publishers, entrepreneurs, and not-for-profits.
Recognized as #10 in Feedspot’s 30 Best Business Strategy Podcasts list: https://blog.feedspot.com/business_strategy_podcasts/.
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Provocative questions, innovative models, and new thinking on growing your business in a 5-minute action-oriented podcast. Insights on Business Growth, Thought Leadership, Digital Strategy, and Trust.
Each episode focuses on solving one issue, gives perspective, practical tactics and a motivating call to action.
Randall Craig is a serial entrepreneur, former public company executive, and author of 8 books and over 600 articles on business growth. He has advised over 100 major organizations, including global financial institutions, professional service firms, publishers, entrepreneurs, and not-for-profits.
Recognized as #10 in Feedspot’s 30 Best Business Strategy Podcasts list: https://blog.feedspot.com/business_strategy_podcasts/.
Customer Service: Automated, Templated, or Customized?
So Here’s Your Challenge
3 minutes 22 seconds
1 year ago
Customer Service: Automated, Templated, or Customized?
Many organizations struggle with setting up a digital response strategy. How do you trust front line staff to answer properly, if they don’t know the policies? How do you have a consistent response, no matter who responds, or when? How do you provide these responses, whether the channel is the website chat, email, social media, mobile, or phone? And how do you minimize service costs, while maintaining service quality?
So Here’s Your Challenge
Provocative questions, innovative models, and new thinking on growing your business in a 5-minute action-oriented podcast. Insights on Business Growth, Thought Leadership, Digital Strategy, and Trust.
Each episode focuses on solving one issue, gives perspective, practical tactics and a motivating call to action.
Randall Craig is a serial entrepreneur, former public company executive, and author of 8 books and over 600 articles on business growth. He has advised over 100 major organizations, including global financial institutions, professional service firms, publishers, entrepreneurs, and not-for-profits.
Recognized as #10 in Feedspot’s 30 Best Business Strategy Podcasts list: https://blog.feedspot.com/business_strategy_podcasts/.
