ServiceNow Legal Services Delivery provides a unified experience between employees seeking legal support and the legal teams assisting them. It offers self-service experiences for employees and enables legal departments to streamline routine legal requests.

The core of Legal Service Delivery is Legal Request Management, which allows employees to submit legal requests, track progress, and read legal knowledge base articles through various channels, including a web portal, mobile app, and virtual agent. This allows legal teams to manage intake volume, resolve requests, and monitor work analytics in a centralized Legal Counsel Center.

https://docs.servicenow.com/bundle/xanadu-employee-service-management/page/product/legal-request-management/concept/legal-management-overview.html

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