Disclaimer: Since recording this episode with Jessica, Chase Payment Solutions has launched Chase PayrollSM powered by Gusto. Visit chase.com/business/payments/payroll to learn more.
Technology is transforming how businesses handle payments, driven by innovation and customer expectations. On this episode, Jessica Young, Managing Director and Head of Product, Chase Payment Solutions of JPMorgan Chase & Co., discusses her journey from intern to Head of Product, the impact of the WePay acquisition and how Chase is setting itself apart in the payments industry.
Key Takeaways:
(01:20) Jessica's career journey.
(02:00) The significance of the WePay acquisition for Chase's product innovation.
(05:00) Overview of Chase Payment Solutions and its offerings for small businesses.
(06:50) Differentiation through trusted security and seamless integration.
(23:15) Criteria for selecting partners: product robustness, security and economics.
(26:35) Benefits of Chase's robust product development processes.
(29:00) Staying close to the customer in product development.
(31:00) Jessica's unique approach to celebrating product launches through music.
(32:30) Jessica's advice to future leaders on maintaining customer focus.
Resources Mentioned:
https://www.linkedin.com/in/jessica-young-a2331a19/
JPMorgan Chase & Co.| LinkedIn -
https://www.linkedin.com/company/jpmorganchase/
JPMorgan Chase | Website -
https://www.jpmorganchase.com/
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