In this compelling second part of his discussion with Amy Brown, CEO of Authenticx, Dr. Tetteh dives deeper into how AI is being used to truly understand the patient experience across the healthcare ecosystem. Amy shares her vision for leveraging unstructured conversation data from all industry stakeholders—providers, payers, pharmaceutical companies, and regulators - to uncover systemic drivers of patient frustration, gaps in care, and administrative complexities. Hear how giving healthcare leaders the ability to viscerally connect with the voices of real patients through AI-curated "call montages" is prompting profound changes. Amy discusses the positive impacts of amplifying not just the patient perspective but also surfacing the challenging realities faced by frontline call center staff. The conversation also covers emerging AI trends in healthcare and the pressing need for thoughtful implementation guided by ethics and patient-centric principles. Despite the complexities, Amy expresses optimism that responsible AI can be a powerful tool for elevating the human condition. If you want to understand the transformative potential of simply listening to patients and taking action on their authentic voices at scale, don't miss this insightful episode.