The latest episode of the SmartCitiesWorld podcasts sees host Luke Antoniou joined by Emily Yates, chief innovation officer at SEPTA - the Southeastern Pennsylvania Transportation Authority. We take a route back through Emily's career to this stage, including her time as Smart City Director for the City of Philadelphia, and discuss how the wealth of experience she has accumulated across her career has culminated in her latest role. On the agenda are the ways in which SEPTA's challenges have become clearer since the pandemic begun, the importance of systems thinking across different city departments and agencies, and the true nature of what it means to be innovative in the provision of public services.   * Information accurate at time of recording, 4/8/22