On today’s episode of Smart Franchising Podcast, we sit down with Steve Hockett, CEO of Great Clips, to talk about what it takes to build a legacy business in franchising.

Before leading one of the most recognizable brands in the industry, Steve started as a franchisee with a vision. Over the past 36 years, he’s helped transform Great Clips from 150 salons to over 4,450—all while keeping the business model simple, efficient, and franchisee-focused. His journey is a testament to the power of disciplined growth, strong relationships, and a commitment to what works.

Steve shares how the International Franchise Association (IFA) has helped protect and strengthen the franchising community, why staying laser-focused on haircuts has been a winning strategy, and how Great Clips has managed to avoid franchise litigation for nearly two decades. He also highlights the importance of franchisee involvement in decision-making through committees and task forces, fostering a culture of collaboration that has driven the brand’s success.

Whether you’re a franchisor, franchisee, or just love a great business success story, this episode is packed with insights you won’t want to miss!