#7 - Exploring Radical Customer Obsession

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Small Business Growth Series Podcast - An APAC Series hosted by Renée Chaplin

Constant Contact

9 episodes

2 weeks ago

Welcome to the Small Biz Growth Podcast, your go-to resource for small business owners in Asia-Pacific. Listen to Renée Chaplin and industry experts, customers, partners, and real-world pros discuss running a successful small business, sharing actionable advice, and inspiring stories.

All content for Small Business Growth Series Podcast - An APAC Series hosted by Renée Chaplin is the property of Constant Contact and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Marketing

Business,

Entrepreneurship

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#7 - Exploring Radical Customer Obsession

Small Business Growth Series Podcast - An APAC Series hosted by Renée Chaplin

35 minutes

5 months ago

#7 - Exploring Radical Customer Obsession

Renée Chaplin, VP of APAC at Constant Contact, interviews Amanda Stevens, Consumer Futurist and Marketing Expert.

In this episode:

Why customer experience is a game-changer for small business
Where to start: Easy ways to introduce CX into your business today
How AI is reshaping customer expectations (and how to stay ahead)
Tips for getting your team on board with delivering standout service
CX success stories and lessons from Amanda’s latest book
Why milestone marketing and partnerships are key to long-term loyalty

Learn more: https://www.constantcontact.com/au