Sitting with Sue - insurance questions answered

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Sitting with Sue - insurance questions answered

Sue Taylor

21 episodes

3 weeks ago

In this short episode, Sue Taylor addresses the concerns students have when transitioning from the certificate level to the diploma level in their CILA exam journey. She explains how the diploma represents a natural career progression for loss adjusters, emphasizing the importance of applying principles learned rather than simply reciting them. Key recommended reading material and syllabus topics are outlined. Sue also introduces courses and resources available on her website to help with exa...

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In this short episode, Sue Taylor addresses the concerns students have when transitioning from the certificate level to the diploma level in their CILA exam journey. She explains how the diploma represents a natural career progression for loss adjusters, emphasizing the importance of applying principles learned rather than simply reciting them. Key recommended reading material and syllabus topics are outlined. Sue also introduces courses and resources available on her website to help with exa...

Show more...

Episodes (20/21)

Sitting with Sue - insurance questions answered

Introduction to CILA Diploma 1

In this short episode, Sue Taylor addresses the concerns students have when transitioning from the certificate level to the diploma level in their CILA exam journey. She explains how the diploma represents a natural career progression for loss adjusters, emphasizing the importance of applying principles learned rather than simply reciting them. Key recommended reading material and syllabus topics are outlined. Sue also introduces courses and resources available on her website to help with exa...

3 weeks ago

7 minutes

Sitting with Sue - insurance questions answered

Why Indemnity Periods of 12 months are rarely adequate

Understanding the Complexities of Business Interruption Insurance when considering the adequacy of Indemnity Periods with Rob Ford In this episode of the Sitting With Sue Insurance: Questions Answered podcast, Sue Taylor speaks with Rob Ford, a Business Interruption Specialist from Sedgwick. They discuss the limitations of the 12- month maximum indemnity period for business interruption (BI) insurance and delve into the various stages and external factors that can affect the timeline and effi...

4 weeks ago

20 minutes

Sitting with Sue - insurance questions answered

The Future of Work: Navigating Flexibility and Office Culture

The Pros and Cons of Flexible Working: Insights from HR Expert Lindsey Moore In this episode of 'Sitting with Sue: Insurance Questions Answered,' host Sue Taylor discusses the ongoing debate around flexible working versus returning to the office. Featuring HR consultant Lyndsey Moore, who brings a wealth of experience from various industries, they explore the benefits and drawbacks of both working models. Sue shares results from a LinkedIn survey revealing current work habits, wh...

1 month ago

15 minutes

Sitting with Sue - insurance questions answered

How to Approach Catastrophic Injury Claims with Mark Gayler

In this episode of the Sitting with Sue podcast, host Sue Taylor interviews Mark Gayler, a distinguished catastrophic personal injury solicitor from Minster Law. They discuss Mark’s extensive career, focusing on his expertise in amputations, fatal accidents, and serious orthopaedic injuries. The conversation covers the complexities of reserving and evaluating claims, the necessity of collaborative approaches between claimant lawyers and insurers, and rehabilitation strategies. Mark shares ins...

2 months ago

18 minutes

Sitting with Sue - insurance questions answered

Facing the Headlines: Angela Walker Talks Reporting on Major Insurance Incidents

In this episode of Sitting With Sue, Sue Taylor interviews Angela Walker, an experienced journalist and host of the podcast Angela Walker in Conversation. They discuss the intersection of journalism and insurance, sharing insights on how news events like the Didcot Power Station disaster and annual flooding in Oxfordshire impact people long-term. Angela provides advice for insurance professionals and policyholders on interacting with journalists during traumatic events. The episode emphasizes...

3 months ago

13 minutes

Sitting with Sue - insurance questions answered

Navigating Personal Injury Claims and Insurance Law

Navigating Personal Injury Claims and Insurance Law with Thom Lumley In this episode of the Sitting With Sue insurance questions answered; podcast, host Sue Taylor invites Thom Lumley, a partner at RPC and an insurance lawyer specializing in UK casualty claims, to discuss his career, role, and the intricacies of personal injury claims. They cover the basics of compensation claims, including general and special damages, tools for assessing claims, and recent trends in handling injury claims. T...

4 months ago

21 minutes

Sitting with Sue - insurance questions answered

Introduction to CILA Certificate CH4

Wondering whether to take the CH4 Liability course instead of the CH3 General course but not sure if it is for you? - well listen to this 2 minute introduction to learn more. Visit my website at www.suetaylor.co.uk

5 months ago

2 minutes

Sitting with Sue - insurance questions answered

Introduction to CILA CH3 Advanced Claims Handling

Mastering the CILA CH3 Exam: Essential Tips and Resources In this episode of the 'Sitting with Sue: Insurance Questions Answered' podcast, Sue Taylor provides an in-depth overview of what you need to study for the CILA CH3 exam on advanced claims handling. Sue details the seven key chapters in the official study material, covering critical topics such as damages, reserving injury claims, business interruption, alternative accommodation, catastrophe claims handling, and essential compli...

6 months ago

3 minutes

Sitting with Sue - insurance questions answered

Introduction to CILA CH2 Claims Handling

Getting Ready for the CILA CH2 Claims Handling Exam? Here's What You Need to KnowAre you preparing to take the CILA Certificate CH2 Claims Handling exam? Wondering what’s inside the coursebook, what topics are covered, and whether there’s a more flexible way to study? Let me help you get started on the right foot. 👋 I’m Sue Taylor, long-standing CILA member, insurance trainer, and author of many well-known insurance texts. I've contributed to much of the new CILA exam material—though don’t wo...

6 months ago

2 minutes

Sitting with Sue - insurance questions answered

CILA Certificate CH1 - Introduction to the Insurance Industry

Join Sue Taylor in the Sitting With Sue Insurance Questions Answered podcast as she provides a brief overview of the CILA Certificate CH1 coursebook. Sue, a seasoned author and contributor to CILA exam materials, breaks down the 14 chapters that cover essential topics including risk principles, legal aspects, insurance principles, customer service, and regulatory considerations. She also introduces her CH1 self-learning revision course designed to help busy professionals prepare for their exa...

8 months ago

2 minutes

Sitting with Sue - insurance questions answered

Unlock Your Career Potential with CILA Qualifications

In this episode Sue outlines the four levels of the qualification process, detailing what each level entails and the progression path from Certificate to Chartered Status. She emphasises the benefits of these qualifications, including how they signal professionalize and enhance career opportunities, whilst providing insights about the exam formats, recommended resources and the practical application of knowledge in preparing for the qualifications. She highlights available support including h...

8 months ago

6 minutes

Sitting with Sue - insurance questions answered

Strategic Mentorship: Building Better Adjusters and Organisations

The Impact of Mentorship Inside and Outside Organizations In this second session with Luke Brannigan and Steven Helman, the discussion revolves around the advantages and challenges of internal vs. external mentoring. They, share their insights on the broader impact of mentoring beyond organizational boundaries, highlighting the benefits of diverse perspectives and the need for proper implementation. They debate how professional bodies can facilitate mentoring and evaluate its return on...

9 months ago

18 minutes

Sitting with Sue - insurance questions answered

Understanding the Personal Injury Discount Rate with Thom Lumley

In this episode of Sitting With Sue Insurance Questions Answered, host Sue Taylor interviews Thom Lumley, a partner at RPC specializing in UK casualty bodily injury claims. They discuss the personal injury discount rate, a metric used to calculate compensation for major injury claims. The rate, set by the Lord Chancellor and influenced by actuarial tables like the Ogden tables, aims to balance the risk of over or under compensation of claimants. Thom highlights the recent change in the discou...

9 months ago

6 minutes

Sitting with Sue - insurance questions answered

Ellie's Incredible Path to Success in CII and CILA exams

Ellie Smith from Channel Island Adjusters Limited shares her journey of transitioning from cabin crew to a successful loss adjuster, passing the CII and CILA certificate exams with the support of her mentor, Josh. Ellie discusses the importance of mentorship, describes how to play case law snap, the practical application of theory, and the need for practice exam papers. She emphasizes the crucial role of a supportive team and structured yet adaptable study plans in achieving exam success.&nbs...

10 months ago

14 minutes

Sitting with Sue - insurance questions answered

Unlocking Career Doors:The Value of Professional Qualifications

Building Your Career with ConfidenceEver wondered how professional qualifications can transform your career? Tune into my latest podcast episode where I chat with Chris Boggis and Ashley Martin from Woodgate & Clark. We discuss the significance of exams, the doors they open and practical tips for balancing study with a busy work life. Learn how investing in yourself can pave the way for new opportunities and industry respect.Visit my website at www.suetaylor.co.uk

10 months ago

18 minutes

Sitting with Sue - insurance questions answered

The Mentorship Puzzle: Balancing Culture and Strategy

In this episode, host Sue Taylor discusses the complexities of mentoring within the insurance industry with guests Stephen Helman from Exchange Street and Luke Brannigan from Crawford and Company. The conversation delves into the importance of having clear objectives for mentoring programs. They examine the strategic and cultural elements necessary for effective mentoring, including the need for a whole-firm focus and the role of HR. The discussion also covers the challenges of balancing ment...

11 months ago

20 minutes

Sitting with Sue - insurance questions answered

Fire and the immediate aftermath - A Major Loss Adjusters perspective

Major Fires disproportionately occur on weekends or Friday afternoons, creating distinctive challenges for all.In this episode of the 'Sitting With Sue' podcast, host Sue Taylor talks with John Armstrong. They discuss the crucial role of brokers and adjusters in the claim process, particularly in fire claims, and how commercial sensitivities influence media exposure after such events. John shares valuable insights into the initial actions taken when a fire claim is received, the importance of...

11 months ago

23 minutes

Sitting with Sue - insurance questions answered

Mentoring Insights: The Mentee Perspective

Ever wondered how mentorship can shape a career? Steven Helman and Sue Taylor share their personal experiences exploring the benefits of mentoring from a mentee perspective from confidence building to improving skills and improved job satisfaction.Visit my website at www.suetaylor.co.uk

11 months ago

9 minutes

Sitting with Sue - insurance questions answered

Do professional exams really help the recruitment process for loss adjusters?

Specialist recruitment consultant Steve Helman from Exchange Street explores the benefits of Sitting professional examinations when it comes to that all important job hunt. What is it that companies really look for in a candidate? Steven has extensive knowledge of the loss adjusting world having worked as an adjuster for GAB Robins. His experience in the recruitment world is in relation to the UK and international market.Contact details Steven Helman +44(0)7912886593 email: sh...

12 months ago

12 minutes

Sitting with Sue - insurance questions answered

When Disaster Strikes. Navigating Catastrophe events : Insights from an expert loss adjuster

Navigating Surge Events: Insights from an Expert Loss AdjusterJoin Sue Taylor in this episode of 'Sitting With Sue' as she interviews John Armstrong, a chartered quantity surveyor and loss adjuster, about the complexities and challenges of handling insurance claims during surge events like hurricanes and floods. John shares his extensive experience from dealing with events such as the IRA bombings, Tewkesbury floods, and more. They discuss the importance of work-life balance, resource managem...

12 months ago

20 minutes