In this episode we unpack the powerful idea that anticipating your guests’ needs is the ultimate luxury. Great hospitality isn’t reactive — it’s proactive. From noticing empty glasses to preparing for dietary needs before they're raised, anticipation transforms service into something exceptional.

We share real-life examples and practical tips for training your team to anticipate guest needs, create seamless experiences, and boost both customer satisfaction and spend.

Key Takeaways:

• Why anticipation = luxury in the customer’s mind

• How to create a “Table Watch” culture on the floor

• Specific things to look for that signal guest needs

• Quick wins: body language, glass levels, plate positioning

• Empowering your team to act before being asked

• Training ideas to sharpen awareness

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