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Show Me the Data
Relational Insights Data Lab (RIDL) at Griffith University
19 episodes
6 days ago
Show Me the Data is a podcast about evidence-based decision making and the many ways in which our lives interact with and create data. Each episode, your host – RIDL Data Scientist & Partnerships Lead Rhetta Chappell – discusses key policies, barriers and opportunities with industry, policymakers and researchers who use data to inform, monitor and evaluate efforts to drive sustainable, positive change. Show Me the Data acknowledges the Jagera peoples who are the traditional custodians of the land on which we are recording. And we pay respect to the elder’s past, present and emerging.
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Technology
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All content for Show Me the Data is the property of Relational Insights Data Lab (RIDL) at Griffith University and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Show Me the Data is a podcast about evidence-based decision making and the many ways in which our lives interact with and create data. Each episode, your host – RIDL Data Scientist & Partnerships Lead Rhetta Chappell – discusses key policies, barriers and opportunities with industry, policymakers and researchers who use data to inform, monitor and evaluate efforts to drive sustainable, positive change. Show Me the Data acknowledges the Jagera peoples who are the traditional custodians of the land on which we are recording. And we pay respect to the elder’s past, present and emerging.
Show more...
Technology
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From Automation to Empathy: Redefining Customer Conversations with Data & AI
Show Me the Data
31 minutes 21 seconds
8 months ago
From Automation to Empathy: Redefining Customer Conversations with Data & AI

Hosted by⁠ Rhetta Chappell⁠

Conversation with⁠ Jordan Walsh and⁠ Dr Tom Verhelst

Join us on the Show Me the Data podcast as we explore AI adoption in finance with Jordan Walsh, an experienced Growth Strategist at Suncorp Bank specialising in artificial intelligence and home lending. With over 20 years of leadership experience at prominent Australian companies, Jordan has successfully leveraged AI to predict consumer behaviour and solve complex business challenges such as price sensitivity, retention, and acquisition.

In this episode, Jordan shares insights on how AI transforms customer interactions, the importance of aligning AI projects with business objectives, balancing data-driven approaches, and addressing ethical considerations like bias and privacy.

This conversation is perfect for financial professionals, and anyone interested in AI's future in finance, offering actionable strategies and thought-provoking discussions on the evolving landscape of AI in financial services.

If you have any questions or comments, you can contact us at ridl@griffith.edu.au. Griffith University and the Relational Insights Data Lab (RIDL) are dedicated to building and supporting thriving communities. We believe that the right data, in the hands of the right people, can change lives for the better. We are committed to collaborating and co-designing solutions which address long standing, complex socio-economic problems. If you or your organisation would like to collaborate or learn more about the important work we do, please get in touch. We'd love to hear why data matters to you.

Thank you for listening to Show Me the Data.

Show Notes:

  • AlphaGo versus Lee Sedol - Wikipedia
  • Deep Blue versus Garry Kasparov - Wikipedia
  • Grocery prices at Coles and Woolworths go up and down. What's behind the pattern? - ABC News
  • The tech company behind Woolworths 'smart' shopping trolleys says they could help you buy more impulsively - ABC News
  • German Supermarket METRO Experiments with Dynamic Pricing via Supplier Wasteless | Packaging World
  • Cutting waste, food at supermarket automatically discounted using AI
Show Me the Data
Show Me the Data is a podcast about evidence-based decision making and the many ways in which our lives interact with and create data. Each episode, your host – RIDL Data Scientist & Partnerships Lead Rhetta Chappell – discusses key policies, barriers and opportunities with industry, policymakers and researchers who use data to inform, monitor and evaluate efforts to drive sustainable, positive change. Show Me the Data acknowledges the Jagera peoples who are the traditional custodians of the land on which we are recording. And we pay respect to the elder’s past, present and emerging.