Unlock the secrets to unparalleled customer service in the hospitality industry with insights from Ronan, the visionary founder of Invictus Outdoors. Embark on a journey from Ronan's days at Microsoft to his passion for the outdoors, revealing how his professional experience in startups has revolutionized the outdoor adventure sector. Discover how Ronan's company, with a name inspired by the resilient spirit of the poem "Invictus," is setting new standards in client communication and guide su...