How are those organizations seeking providers of talent shifting their mindset and what they look for in a strategic partner? What new challenges has the rise of the gig economy created and how do organizations address these to reduce attrition and help long-term growth? In this episode, SHL’s Amanda Kondrotas is joined by Lisa Figura, Vice President of Customer Experience at Harte Hanks to discuss these changing trends based on their experience partnering with organizations to get the right talent to manage experiences with their customers.