In this episode, Claire speaks with Marcus Calvani, Co-CEO of the Jersey Hospitality Association, about the critical role of customer experience in the hospitality industry. Marcus offers his perspective on the challenges and opportunities that come with delivering exceptional service on a small island like Jersey.
Marcus highlights Jersey's unique position and the need to reclaim its local pride. He points out the false perception of hospitality as a low-skilled job and advocates for better awareness, education, training and career opportunities. Marcus also discusses the importance of collaboration within the industry to elevate service standards, foster innovation, breaking down bureaucratic barriers to attract investment and tourists from further afield, envisioning the Channel Islands as a unified destination. Whether you’re a hospitality professional, business leader, or CX enthusiast, this episode is packed with practical takeaways to inspire and elevate your approach to customer experience.
🎧 Tune in to the Shine On CX Show and uncover the secrets to thriving in the world of hospitality and how can we be more Jersey again!
#ShineonCX #JCXAlliance #CutomerExperience FOLLOW MARCUS
https://jerseyhospitality.com/
https://www.linkedin.com/in/marcuscalvani/
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FOLLOW CLAIRE https://claireboscq.com/podcast-shine-on-cx-show/