Shine on CX Show with Andy Firth

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/e8/ec/11/e8ec1182-5ab9-af22-1e82-3f219b603d9d/mza_16918276897566505539.jpg/600x600bb.jpg

Shine on CX Show: Illuminating the Path to Exceptional Customer Experience

Claire Boscq, CX Activator

19 episodes

2 days ago

Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX). Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions. The Shine on CX Show is more than just a podcast-it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growth Discover how to shine in the world of customer experience with the Shine on CX Show. Subscribe today!

Marketing

Business

RSS

All content for Shine on CX Show: Illuminating the Path to Exceptional Customer Experience is the property of Claire Boscq, CX Activator and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Marketing

Business

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_episode/41910264/41910264-1726989067866-db4c87c5b602f.jpg

Shine on CX Show with Andy Firth

Shine on CX Show: Illuminating the Path to Exceptional Customer Experience

20 minutes 49 seconds

1 year ago

Shine on CX Show with Andy Firth

🎙 Episode Title: Unveiling the Power of Mystery Shopping with Andy Firth

In this episode of the Shine on CX Show, we’re joined by Andy Firth, VP of MSPA Africa/Europe and Head of Advisory and Analytics at Ipsos, to explore the transformative impact of mystery shopping within the customer experience (CX) ecosystem. With over 25 years of experience in market research and 17 years specialising in mystery shopping, Andy shares his expert insights on how mystery shopping goes far beyond simple evaluations, driving commercial growth and enhancing customer interactions.

Andy discusses how organisations can integrate mystery shopping with advanced analytics to reveal powerful connections between employee behavior, customer satisfaction, and sales performance. He also challenges common misconceptions about mystery shopping and illustrates how businesses can achieve significant ROI through actionable insights. This episode is packed with valuable advice for businesses looking to elevate their CX strategies.

Tune in to discover how mystery shopping can revolutionise your customer experience!

BOOK YOUR SEAT AT THE JCX CONFERENCE ⁠⁠https://claireboscq.com/jcx-conference/⁠⁠ -------------