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Shine on CX Show: Illuminating the Path to Exceptional Customer Experience
Claire Boscq, CX Activator
19 episodes
2 days ago
Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX). Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions. The Shine on CX Show is more than just a podcast-it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growth Discover how to shine in the world of customer experience with the Shine on CX Show. Subscribe today!
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Marketing
Business
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All content for Shine on CX Show: Illuminating the Path to Exceptional Customer Experience is the property of Claire Boscq, CX Activator and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX). Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions. The Shine on CX Show is more than just a podcast-it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growth Discover how to shine in the world of customer experience with the Shine on CX Show. Subscribe today!
Show more...
Marketing
Business
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Shine on CX Show with Jo Ferbrache
Shine on CX Show: Illuminating the Path to Exceptional Customer Experience
26 minutes 2 seconds
4 months ago
Shine on CX Show with Jo Ferbrache

In this beautifully open and heartfelt conversation, Claire Boscq is joined by Jo Ferbrache, holistic wellbeing practitioner and founder of Real Self Discovery. Jo shares her inspiring journey from fearing public speaking to becoming a passionate advocate for emotional resilience and employee wellbeing.


Together, they explore how simple micro-tools, like breathwork and body awareness, can transform how we feel, lead, and connect with others—especially in the workplace. Jo explains why so many people are “pouring from an empty glass,” how our fight-flight-freeze responses impact team dynamics, and why leaders must lead by example by embracing vulnerability and prioritising their own self-care.


In this episode, you’ll discover:

  • Why your breath could be your biggest leadership tool

  • The power of emotional safety in unlocking team potential

  • Jo’s unique holistic approach—tailored to individual needs

  • How leaders can model wellbeing by working through their own inner critics

  • Why creating space to feel, heal and connect is the new workplace superpower

Jo’s honesty and vulnerability are contagious—reminding us all that when we feel good, we show up better… and when we show up better, we shine.

#ShineOnCX #EmployeeWellbeing #EmployeeExperience #WellbeingAtWork #JoFerbrache #RealSelfDiscovery #HolisticLeadership

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FOLLOW JO

🌐 Website: Real Self Discovery⁠🔗 LinkedIn:⁠ https://www.linkedin.com/in/joferbrache/

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FOLLOW CLAIRE⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🌐 Website: ⁠⁠⁠https://claireboscq.com/⁠⁠⁠⁠⁠⁠

🔗 YouTube Subscribe: ⁠⁠⁠⁠⁠https://www.youtube.com/c/claireboscq/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🔗 LinkedIn: ⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/claireboscq/⁠⁠⁠⁠⁠⁠⁠

🔗 Facebook: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.facebook.com/claireboscqkeynotespeaker⁠⁠

🔗 Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.instagram.com/claireboscq/⁠

Shine on CX Show: Illuminating the Path to Exceptional Customer Experience
Welcome to the Shine on CX Show, your essential podcast for all things customer experience (CX). Each episode features in-depth interviews, real-world case studies, and practical advice to help you enhance your customer interactions. The Shine on CX Show is more than just a podcast-it’s a community dedicated to raising the bar in customer experience. By tuning in, you’ll join a network of like-minded individuals who are committed to delivering exceptional service and driving business growth Discover how to shine in the world of customer experience with the Shine on CX Show. Subscribe today!