At our new episode, we are addressing the popular issue of working from home. The customer service industry might be one of the leading industries being affected by this. On the one hand, agents are working alone, facing the customers without the assistance of supervisors.

On the other hand, managers are searching for ways to monitor and manage operations effectively. Our consultancy team leader, Fahri, and our technology consultant, Öykü, are giving important insights about quality management (QM) tools for contact centers to help them adapt to this new way of doing business. So join us to hear all the details.