In this episode of Services & Solutions, host Corey Jeppesen sits down with ODDS data analyst Andre Harboe to reveal why Oregon’s one-of-a-kind “hours worked” billing model for job coaching is about to face a major shakeup—and how missing a single hour in EXPRESS could cost providers up to 28% of their rate when the new numbers drop in mid-2026. Andre breaks down exactly what “direct contact” really means (hint: it’s more than just clocking in), why catching up on backbilling could be a game-changer, and how just a few small data tweaks now could safeguard those critical job coaching dollars. If you care about keeping community-supported employment thriving, you’ll want to hear this before it’s too late.