Guest: Agnieszka Kozłowska, ServiceNow Solution Consultant Host: Marcel Sowiński, Customer Success Manager In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules. 🚀 Highlights: Understanding the consultant's role in ServiceNow projects. The significance of focusing on processes rather than code. Client benefits of having a consultant on board. Enhancing projects with existing modules. 📒 Chapters: 00:00 Introduction: Meet our guest and host. 01:43 The role of the consultant in a project. 03:50 Daily tasks and responsibilities of a consultant. 06:03 When to include a consultant in a project. 07:40 Why consultants focus on processes over code. 11:30 Difference between Technical and Solution Consultants. 13:48 When and how to involve both roles in a project. 17:40 Benefits for clients of having a consultant on board. 25:00 How consultants can enhance existing modules. 28:30 The future and evolution of the ServiceNow platform. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 Ep. 7 Take Control Of Your Project - ServiceNow Strategic Portfolio Management Explained: https://www.youtube.com/watch?v=9YYKbySwU6s