Join in on an insightful and engaging conversation with Yhanira Adan, an MIT graduate boasting over two decades of experience in the Insurance and Technology sectors. She’s currently at the helm of her consulting firm where with the help of a team of talented advisors she specializes in aiding companies through transformation initiatives. You’ll hear why understanding and optimizing your business processes is fundamental to driving a successful service transformation, similar to how blueprints guide construction, your process maps set the stage for operational excellence. Yhanira explains how through techniques like value stream mapping, organizations can identify inefficiencies and enhance client experiences while enabling the change management needed in a transformation. Additionally we’ll dive into some leadership principles, including effective engagement, celebrating the small wins and nurturing a culture of curiosity.   Yhanira Adan @ Linkedin https://www.linkedin.com/in/%F0%9F%A6%8B-yhanira-adan-386563a/   Yhanira Adan @ Webhttps://yhanira.com/   Wil Lombardihttps://www.linkedin.com/in/william-lombardi/   Fred Jambukeswaranhttps://www.linkedin.com/in/fredjam/