Ep 67: “Human Intelligence Remains Irreplaceable”

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Service Management Leadership Podcast

1093 episodes

2 days ago

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics Please subscribe and rate wherever you listen to podcasts.

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Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1

Service Management Leadership Podcast

25 minutes 23 seconds

2 days ago

Ep 67: “Human Intelligence Remains Irreplaceable” – James Finister, Part 1

In Episode 67, I reconnect with James Finister to explore how people are becoming devalued as "just resources" in the AI era. We discuss the irreplaceable role of human emotional intelligence, the service desk as organizational diamond, military decision-making wisdom, and why automation can't replace human judgment and empathy.