“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything”

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Service Management Leadership Podcast

1093 episodes

2 days ago

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Tuesday: David Cannon, PeopleCert ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics ■ Friday: Rina Rhambhatt-Barot - Variety of service management and IT topics Please subscribe and rate wherever you listen to podcasts.

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“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa

Service Management Leadership Podcast

8 minutes 15 seconds

1 month ago

“Be Ready for Change—Every 10 to 15 Years, a New Technology Flips Everything” — Rina Brahmbhatt and Prof. Ahmed Banafa

Service Notes Podcast is your go-to resource for all things service management. Whether you're an IT professional, a customer service leader, or anyone looking to optimize their organization's processes.

We deliver valuable insights every week with expert interviews, and practical tips to help you succeed.

Each episode explores different aspects of service management—from organizational change to technical transformations—while keeping the conversation engaging and relatable. With a mix of industry expertise and real-world stories,

Service Notes is here to guide you through the challenges and triumphs of creating outstanding service experiences.

In this episode we speak to Prof. Ahmed Banafa, and discuss his personal journey, navigating career in Service Management and AI in Service Management.

In this episode you will learn how, One Phone Call Can Change Your Life—and the Internet Changed Everything

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