In today’s service landscape, predictive intelligence is no longer a futuristic vision — it’s a critical differentiator. Yet many organizations are held back by inconsistent data quality, unclear outcomes, and a widespread lack of trust in their own systems. This leads to a dilemma that many service leaders are grappling with: should they wait for perfect data, or should they start building momentum with the data they already have? How can they achieve and capitalize on “good enough data”?

Tune in on Thursday, August 7th at 12pm EST, as we’re joined by Alice Bowen, Senior Portfolio Manager, Optra IoT – Connected Products at Lexmark. Drawing from real examples of customer success, Alice outlines how companies are overcoming knowledge base limitations, using AI to clean and connect service intelligence, and identifying new revenue streams through proactive data use. If you’re a service leader working to turn data into impact, this conversation offers actionable strategies to move forward with confidence, no matter where you’re starting.

As a Senior Portfolio Manager at Lexmark, Alice is responsible for the development and go-to-market strategy of their innovative solutions for connected products that leverage AI and IoT technologies. With 20+ years of experience in strategy, sales and operations, Alice has a proven track record of delivering value to customers, partners, and stakeholders across the globe, and is passionate about finding new ways to solve customer challenges.