Field teams don’t know what to do with all that data—and it’s costing productivity. According to Service Council research, field service engineers are 7x more likely to say they have “too much” versus “not enough” data, highlighting the need to equip teams with the skills and tools to turn data into action and drive long-term efficiency. For service leaders who are intentional about simplifying the work-life of their frontline, the challenge is clear: how do you modernize operations and accelerate time to value without overloading the frontline?
On the latest episode of the inService™ Podcast, we’re joined by Kapil Singhal, CEO of Vyntelligence, to talk about what’s next for field service in an era of data fatigue, pressures to transform infrastructure and abundance of unstructured data. He shares how Agentic AI Video Intelligence is replacing legacy forms and fragmented workflows with guided, intelligent video—enabling teams and customers to “show and tell” rather than type and scroll. Drawing on real-world examples from utilities, telecom, and infrastructure, Kapil explains how video-led, AI-orchestrated workflows is enabling service leaders to reimagine work for their frontline by solving for the user first.
Kapil Singhal is the CEO and co-founder of Vyntelligence, a pioneering technology company driving sustainable innovation and advancing net-zero goals through a people-first approach to culture and data. With a background as a field service engineer, Kapil witnessed firsthand the inefficiencies caused by excessive administrative tasks and suboptimal data capture methods—insights that inspired him to create a simpler, more effective solution. Before founding Vyntelligence, Kapil held senior leadership roles at the Aricent Group, where he was instrumental in growing revenues from zero to £250 million across Europe, North America, and Australia, even during challenging economic periods like the 2008-2013 downturn. His career journey reflects his commitment to creating impactful solutions for both business and society.
