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Service Council inService™ Podcast Series
Service Council™
93 episodes
1 week ago
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
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Management
Business
RSS
All content for Service Council inService™ Podcast Series is the property of Service Council™ and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
Show more...
Management
Business
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EP82 - Lessons Learned from a Career in Service w/ Eduardo Bonefont, BD
Service Council inService™ Podcast Series
36 minutes 36 seconds
5 months ago
EP82 - Lessons Learned from a Career in Service w/ Eduardo Bonefont, BD

Whether you're early in your service career or shaping global strategy, our next episode of the inService™ Podcast will be one you won’t want to miss! We’ll be sitting down with Eduardo Bonefont, the Worldwide VP of Technical Services for BD's Life Sciences segment, to reflect on his remarkable journey through the service and support industry. From leading complex international operations to driving business turnarounds as a Six Sigma Master Black Belt, Eduardo shares hard-earned insights on building team culture, learning to speak the C-Suite’s language, successful P&L management, and navigating service complexity.

Tune in on Thursday, May 1st at 12pm EST, as Eduardo shares his perspective—honed by a career spanning Services, Manufacturing, Supply Chain, Sales, and Marketing —on how the next generation of service professionals can build high-performing teams that consistently deliver value to customers.

Eduardo Bonefont is the Worldwide VP of Technical Services – Life Sciences Segment at Becton Dickinson, where he exercises his comprehensive global management and leadership experience in small-to-large businesses in Services, Marketing, Sales, Manufacturing, and Supply Chain. As a Six Sigma Master Black Belt, he has come to specialize in business expansion, startups, and turnarounds, with full P&L responsibility, in a variety of U.S.-based and international industries, and he has a proven track record in improving business performance with the rigor of consistently making operational, financial, and customer commitments.

Service Council inService™ Podcast Series
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives