Early data from the 2025 Service Leader’s Agenda survey signals a revealing trend: the service leader's approach to AI is shifting.
Once focused purely on operational efficiency and cost reduction, service leaders now embrace AI as a driver of business innovation and growth. The growing adoption of AI in service ecosystems underscores this shift, with AI being integrated into the fabric of service operations rather than being viewed as a standalone tool. As organizations continue to scale AI, success will depend on aligning these technologies with broader business objectives, ensuring that AI enhances the experience for the frontline and customers while delivering measurable business outcomes.
Join the inService™ Podcast Live on Thursday, March 20th, as Aquant’s Director of Product Marketing, Tim Burge, stops by the studio. Together, we’ll dive into:
● The growing role of AI in field service operations and how its implementation is transforming leadership priorities
● How service leaders can overcome the challenge of aligning AI with constantly evolving corporate strategies
● Ways to manage internal adoption amidst frontline turnover
For over 15 years, Tim has been helping people solve real-world business problems using advanced data technologies. With experience in both the technology and agency worlds, Tim focuses on bridging the gap between business and technology and assisting organizations to become more data-driven.