For service leaders, 2025 brings a lot of promise, as well as trepidation. How can they prepare for all the new year may hold while maintaining their competitive edge?

Kick off the New Year by joining Service Council CEO, John Carroll, and VP of Research and Advisory, Gerardo Pelayo for this special edition of the inService Podcast. Drawing on research data, as well as discussions with Service Council members and partners, they’ll discuss the trends, challenges and opportunities they expect to see over the next 12 months.

They’ll answer questions such as:
• What will the top competitive danger be for service organizations?
• Is there an existential threat facing service leaders in 2025?
• How will customer and frontline experiences evolve and what can organizations do to prepare?
• What technology and data strategies are best-in-class organizations implementing?