In this episode of Served., Peter Baech talks with Tony Johnson, CCXP, former Chief Experience Officer (CXO) at Aramark and now CXO at 4xi Global Consulting. With more than 14 years in one of the world’s largest food service companies, Tony shares what he's learned about building a culture of service that actually works in contract catering.

From what great service really means to balancing tech and human touch, Tony makes one thing clear: if you want better customer experiences, you have to start with your people.