#75 Building Sales & CS Alignment That Reduces Churn | Chloe Siegmann on SellMeThisPen Pod

https://is1-ssl.mzstatic.com/image/thumb/Podcasts211/v4/b4/99/6d/b4996d09-da14-7ef4-7722-8e57298f3d10/mza_8055924741960908783.jpg/600x600bb.jpg

SellMeThisPen podcast

SellMeThisPen

92 episodes

1 day ago

At SellMeThisPen, we help sales leaders transform team performance without adding headcount or management overhead ✨ Our AI roleplay and coaching platform enables your reps to practice with realistic scenarios tailored to your use case, then receive personalized feedback after every interaction - real client calls or AI simulations. In this podcast, SMTP's CEO and founder Michael Ocean is having conversations with top sales leaders and enablement experts to explore what it really takes to drive performance across go-to-market teams.

Education

RSS

All content for SellMeThisPen podcast is the property of SellMeThisPen and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Education

https://d3t3ozftmdmh3i.cloudfront.net/staging/podcast_uploaded_nologo/43801507/43801507-1751301741513-18904e50905d9.jpg

#75 Building Sales & CS Alignment That Reduces Churn | Chloe Siegmann on SellMeThisPen Pod

SellMeThisPen podcast

41 minutes 51 seconds

3 months ago

#75 Building Sales & CS Alignment That Reduces Churn | Chloe Siegmann on SellMeThisPen Pod

About the episode:

In this episode, Michael and Chloe dive into the real talk about customer success and why partnering with sales beats the traditional handoff approach. They explore what makes a great customer handoff, how to define success without overcomplicating it, and why everyone in the organization should own churn - not just CS teams.

About the guest:

Chloe Siegmann is a seasoned customer success leader with nearly 11 years at Houzz, where she currently serves as Head of Customer Success overseeing teams across the globe from onboarding to technical support. What makes her unique is her deep personal connection to Houzz's mission - her father was a residential architect, giving her firsthand insight into the struggles of home remodeling professionals that Houzz's platform aims to solve.

Where to find Chloe Siegmann:

LinkedIn: https://www.linkedin.com/in/chloe-siegmann/

Where to find Michael (Founder & CEO @ SellMeThisPen AI):

Email: ⁠⁠michael@sellmethispen.ai⁠⁠

LinkedIn ⁠⁠https://www.linkedin.com/in/michaelocean/⁠⁠

Try SellMeThisPen AI @ ⁠⁠https://www.sellmethispen.ai/⁠⁠

🌟 SellMeThisPen AI is the only all-in-one AI sales coaching platform that helps sellers in every step of their journey.

Before client calls - Role-play realistic sales conversations with AI to perfect your pitch and practice objection handling, without burning precious leads.

During client calls - Receive real-time guidance to handle objections consistently and get reminded to ask the right questions so you can win deals faster.

After client calls - Get unbiased feedback so you can improve next time. And it doesn't stop there—SMTP takes care of your notes and CRM updates so you can focus on selling instead of admin work.