Quote: "Use what's available now to enhance your ability to connect with other people." - Michael Reddington
In this episode of "Selling in the Age of AI," Frank Somma welcomes Michael Reddington, a certified forensic interviewer and expert in persuasive communication. Mike shares his insights on advanced listening skills, effective questioning techniques, and the psychological nuances of sales interactions. This episode provides a masterclass in human-to-human connection and offers strategies for building rapport, extracting information, and achieving desired outcomes in sales.
Key Topics & Insights:
Enhancing Sales Skills: How to use advanced communication techniques to elevate your sales game.
The Fear of AI Replacement: Addressing concerns about AI replacing salespeople and emphasizing the importance of human connection.
Differentiating Yourself: Strategies for salespeople to stand out and provide unique value in the age of AI.
The Power of Preparation: The importance of knowing your stuff and preparing for conversations to stay focused.
Outcome-Focused Conversations: How to guide conversations toward a desired outcome while maintaining rapport.
The Art of Questioning: Techniques for asking effective questions that encourage open communication and information sharing.
Building Rapport: Strategies for establishing trust and connection with clients.
Understanding Human Psychology: The importance of considering emotions, needs, and motivations in sales interactions.
Avoiding Neediness: How to project confidence and avoid appearing desperate, which can undermine credibility.
The Importance of Patience: The value of listening attentively and allowing the conversation to unfold naturally.
The Ethical Use of Influence: Discussing the nuances of manipulation and the ethical considerations in sales.
Connect With Michael Reddington Below!
https://www.michaelreddington.com/
https://www.disciplinedlistening.com/
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