Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
Criminologist Joe Clare shares practical lessons from ECR Retail Loss’s recent returns fraud research, revealing how a small group of repeat offenders can drive the bulk of losses. Even though 14% of all customers admit to doing it.
Clothing dominates, but camping gear and electronics are also potential targets.
He discusses with Colin Peacock how profiling, policy changes, and strategic tagging can disrupt this pseudo-rental behaviour—without damaging the customer experience.
Hosted on Acast. See acast.com/privacy for more information.