Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
This week, Colin Peacock and Professor Emmeline Taylor discuss the evolving role of security officers in retail.
And how training, integration, and investment can significantly enhance their impact - to reduce losses.
Drawing on insights from over 70 retailers and expert presentations, the discussion highlights the importance of moving beyond a more procurement-based view of hourly guarding towards one where security officers provide multiple benefits with clear KPI’s.
From customer service to crime deterrence, the pair conclude that the right training and support can transform the role of security officers into a central part of store safety and performance.
Hosted on Acast. See acast.com/privacy for more information.