Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
This week, Colin Peacock is joined by Professor Michael Townsley from Griffith University to focus on a case study: looking at one major e-commerce retailer’s journey to build a global digital loss prevention capability.
They reflect on how the smart framing of fraud as a “lost sale” helped engage multiple internal stakeholders, and how serious investment in data collection and analysis has driven impressive improvements — including a jump in order acceptance rates and millions in recovered revenue.
They also look at emerging risks like account takeovers, crypto payments, and AI-enabled scams, and how retailers must stay agile as bad actors evolve.
If improving digital loss prevention is in your remit, check out this week’s podcast.
Hosted on Acast. See acast.com/privacy for more information.