Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
This week, Colin Peacock is joined by Professor Emmeline Taylor to explore how retailers are transforming store incident reporting through digital systems.
They discuss how the industry has now moved from paper based systems to digital reporting enabling more accurate, consistent, and actionable reporting of in-store incidents — from non-emergency incidents such as shoplifting or verbal abuse, through to the more serious incidents of physical violence.
They talk to how this data is being used to engage C-suite leaders, connect with police, and support store associates.
From integrating CCTV and Car Licence plates (ANPR/LPR systems, to nudging users to classify incidents correctly, the introduction of integrated digital incident reporting is transforming retailers' capability to record more incidents, more accurately, more completely, faster and at less cost.
Hosted on Acast. See acast.com/privacy for more information.