Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
Retailers are always searching for new ways to reduce retail losses such as lost sales because of empty shelves, losses at self-checkout, returns fraud and food waste.
Every year, store operations and loss prevention experts from over 300 different retail businesses from around the world participate in the meetings and research organised by ECR Retail Loss.
This podcast series brings you the latest insights from our research and best practice meetings.
Hosted on Acast. See acast.com/privacy for more information.
This week, Colin Peacock is joined by Professor Michael Townsley to reflect on ECR Retail Loss’s first-ever meeting focused on benchmarking KPIs for e-commerce loss — an increasingly vital yet under-defined area of retail loss prevention.
Drawing on insights from six global retailers, they explore how different teams are measuring key metrics like acceptance rates, chargebacks, returns disputes, and fraud — often using different language to describe the same problems.
Their discussion also highlights the gap between malicious and non-malicious losses, and the importance of creating a unified framework for tracking both.
With the goal of building clear benchmarks for the industry, they highlight the need for deeper collaboration, better data, and more interventions to tackle e-commerce loss.
Hosted on Acast. See acast.com/privacy for more information.