AI-Driven Marketing & Automation in Self-Storage with Gabriel Luna

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Self Storage Lab

swivl

36 episodes

4 days ago

Join us for our brand new show, The Self Storage Lab–a new podcast deconstructing how operators are adapting to today’s technology-driven landscape and how it might impact your business. In the age of hyper-informed, store-anywhere customers, your business needs to be always on, data-driven, and customer-centered. Whether you’re a thousand location operator or looking to get into self storage with your first property, nerd out with us as we help you decide what’s best for your business. tryswivl.com tryswivl.com/blueprint

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AI-Driven Marketing & Automation in Self-Storage with Gabriel Luna

Self Storage Lab

1 hour 1 minute 46 seconds

8 months ago

AI-Driven Marketing & Automation in Self-Storage with Gabriel Luna

In this episode, the podcast hosts welcome Gabriel Luna, an accomplished marketing expert known for his strategic acumen and innovative use of AI in marketing. Gabriel is the Engagement and Communications Manager for KobreCo, overseeing brands like Trojan Storage and QuikStor.

Gabriel shares his journey from a background in computer science to a leadership role in self-storage marketing, detailing how AI-driven tools have transformed his workflow. He discusses his role as chair of the marketing and communication committee for the California Self Storage Association, highlighting key industry challenges like optimization, technology adoption, and automation.

The conversation covers a wide range of topics, including the intersection of creativity and data, the psychology behind AI adoption, and the role of personalization in self-storage marketing. This episode is packed with personal insights, practical applications, and forward-thinking strategies that operators and marketers alike can learn from.

In this episode, we discussed:

(02:06) The spark of a tech-driven mind – Gabriel’s childhood introduction to computers and Unix systems.

(03:41) From computer science to marketing—how a passion for tech and creativity shaped Gabriel’s career.

(05:40) AI as a daily assistant—how Gabriel integrates generative AI into marketing workflows.

(15:22) Breaking barriers—why AI adoption is still a challenge in the self-storage industry.

(25:47) The balance of art and analytics—how Gabriel harmonizes creativity with data-driven decisions.

(33:43) Adapting to industry shifts—navigating change in self-storage marketing.

(34:23) New responsibilities, new perspectives—Gabriel’s transition to vendor-side marketing with QuickStor.

(34:53) The human side of networking—why relationships drive success in self-storage.

(36:40) AI-powered personalization—how automation is making self-storage marketing more customer-centric.

(41:36) Operational pain points—challenges operators face in an evolving market.

(42:27) The quest for better customer experiences—what self-storage businesses can improve today.

(45:51) Smart decision-making—using AI to optimize marketing campaigns and operational strategy.

(49:33) The future of self-storage marketing—emerging trends and technological advancements.

(51:47) Practical AI applications—real-world examples of AI’s role in self-storage operations.

(56:33) What’s next for Trojan Storage? Gabriel shares upcoming initiatives and big-picture goals.

Also Mentioned in this episode

* ChatGPT (OpenAI) – Gabriel’s go-to tool for automating emails, summarizing meetings, and brainstorming ideas.

* Gemini (Google AI) – Briefly mentioned as part of Gabriel’s workflow.

* Notta.ai – AI-powered transcription tool that Gabriel uses for capturing meeting notes and generating summaries.

* Pandas (Python Library) – Used for data manipulation and analytics within Trojan Storage.

* QuikStor – Self-storage management software, now integrated with Trojan Storage.

* swivl – AI-powered chatbot and automation platform for self-storage businesses, helping streamline customer interactions.

* SpareFoot

* CSSA (California Self Storage Association)

* AI-generated review responses

* Data-driven advertising campaigns

* Eleanor Roosevelt Quote – “The future belongs to those who believe in the beauty of their dreams.”

* AI’s Role in Psychological & Emotional Support