A magic phrase to stop arguments, eliminate ill feelings, create goodwill, and make the other person listen attentively: ‘I don’t blame for feeling as you do. If I were you I would undoubtedly feel just as you do.’ An answer like that will soften anyone. And you can say that and be 100% sincere, because if you were the other person you, of course, would feel just as he does. Most people you meet want sympathy. Give it to them, and they will love you.